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      FREQUENTLY ASKED QUESTIONS

      How many Collections are there?

      There are two Collections, the Ego and the Attitude. Each Collection has 4 styles in each, so you get to choose with a hood or without? With Sleeves or without?

      Which design has pockets?

      All 4 styles in the Ego Collection have hidden side pockets. The Attitude Collection does not have pockets.

      What are the Ready to Wear Designs?

      The Ready to Wear styles have already been made, are ONLY available in the specified size and you get $20 OFF each design. They are still unique, it is just the last of the fabric.

      Who are the feature Artists?

      The flattering designs of Untamed combine with talented artists to create one of a kind pieces for the back panel on the Ego Collection. Each Featured Artist is only available for a limited time.

      I am an artists and would love to find out more about collaborating?

      If you are an artist and want to find out more about designing a back panel for the Ego Collection then please send an email. We love seeing different peoples art come alive on our designs.

      What if I do not fit into the size ranges?

      If you do not fit into the size chart, then please send an email to discuss a custom size. Simple alterations are free; anything else will be charged according to how long they take. It is always best to go with your bust measurements because there are gathers in the hips and the designs are meant to be worn tight.

      Does the Ego come in different lengths?

      All the Ego design are 23'' from your underarm if you would like it longer or shorter please send an email and we can chat about finding you the perfect length. Changing the length is a free alteration.

      Does the Attitude come in different lengths?

      No. It is 28" from the underarm, so you can wear it as a dress or scrunch up the gathers to suit you. That's the great thing about the Attitude, you can make it work for your style, size and height.

      Where are the designs made?

      All designs are made in Fernie, British Columbia Canada.

      Is there a Untamed Store?

      No, we do not have a store in Fernie, but if you are coming to town please send an email and we can set up a time for you to come to the studio to see all the ready to wear designs, place an order, pick up an order or help with any questions.

      Can I only buy online?

      The team at Untamed travel around Western Canada going to different shows and festivals. Check out the News and Updates page to see if I am coming to your area. If you know of any great events that you think would be a great fit then please let us know. You can also set up a time to come to the Untamed Studio in Fernie.

      When will I receive my design?

      All Custom Orders (from the Ego Shop or the Attitude Shop) are made to order and have a 3-4 week wait. If you ordered a Ready to Wear design then these designs have already been made and so will be shipped within 1-3 days. You will receive an email when your order is on its way to you. Please note, we ship using Canada Post. We cannot be held responsible for lost, damaged or delayed packages.

      What are my payment options?

      All prices are in Canadian dollars. We accept all major credit cards, including Visa, American Express, Discover and Mastercard.

      What are the care instructions?

      Your creation can be washed and dried as many times as you like, it will not stretch, shrink or fade. Like most fabrics, the colours last longer and the stretch will stay new if washed in cold and either hung to dry or dried on low heat. So we always recommend wash on cold and hung to dry and you will be able to rock your Untamed design for years to come.

      Shipping or pick up?

      If you want to pick up your design then tick 'PICK UP' under shipping options when checking out and write a note saying where you would like to pick it up from. Check out which shows we will be heading to see if Untamed is coming to your area and we can arrange pickup.

      What is the refund policy?

      At Untamed, we stand behind our products and want you to love your creation as much as we love making them. If there is a manufacturing error, we are happy to work with you to find a resolution. If you have any other questions please don't hesitate to get in contact info@untamedfernie.com