When will I receive my dress?
Each dress is customized, designed and made to order. I will send you an email or text when your design is complete, the normal wait time is 3-4 weeks.
Please note, we ship using Canada Post. We cannot be held responsible for lost, damaged or delayed packages.
What are the payment options?
All prices are in Canadian dollars. We accept all major credit cards, including Visa, American Express, Discover and Mastercard.
Your dress can be washed and dried as many times as you like, it will not stretch, shrink or fade. Like most fabrics, though the colours last longer and the stretch will stay new if washed in cold and either hung to dry or dried on low heat.
Shipping or Pick up available
If you want to pick up your dress from me then tick 'PICK UP' under shipping options when checking out. Then send me an email telling me where you would like to pick the dress up from.
Check out which shows I will be heading to see if I am coming to your area and we can arrange pickup.
Online Return Policy
Due to customization, Untamed will not accept any returns. However, at Untamed, we stand behind our products and want you to love your dress as much as we love making them. If there is a manufacturing error, we are happy to work with you to find a resolution. Please contact us for more information.
Please make sure that you have correctly measured yourself. We are not responsible for garments not fitting due to improper measurements. If you have any questions about sizing, please feel free to contact us.